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Return and Refund Policy
At Pro Real Tech, we strive to deliver exceptional digital marketing services tailored to meet your business needs. However, we understand that circumstances may arise where you may need to request a refund. Please read the following policy carefully to understand your rights and obligations regarding refunds:

Refund Eligibility

  • We offer refunds to customers within 24 hours of placing a service order.
  • To be eligible for a refund, your request must be made within this 24-hour window from the time of placing the order.
Refund Process:
  • Initiating a Refund Request: To request a refund, customers must submit a formal refund request via email to support@prorealtech.com within the specified refund period.
  • Providing Documentation: Provide your order details and a brief explanation of the reason for the refund request.
  • Review Process: Upon receiving the refund request and supporting documentation, our team will review the request to verify eligibility based on our refund criteria.
  • Refund Decision: Following the review process, Pro Real Tech will notify the customer of the decision regarding their refund request within 5 business days. If the request is approved, the refund will be processed through the original method of payment.
Exceptions:
  • Refunds will not be granted for reasons unrelated to the performance of our services, including but not limited to changes in business strategy, dissatisfaction with service aesthetics, or changes in personal circumstances.
  • Refunds will not be granted if the customer has violated any terms outlined in our Service Agreement or Terms of Use.
  • Refunds are not applicable for completed services or projects that have already been delivered to the client.
Cancelation Policy:
  • If you wish to cancel your service order before we have started work on it, please contact us as soon as possible.
  • Depending on the stage of the project, a partial refund may be issued, subject to our discretion and assessment of incurred costs.

Contact Us:

If you have any questions or concerns regarding our refund policy, please contact us at support@prorealtech.com. Our customer support team is available to assist you and address any inquiries you may have.

Policy Updates:

Pro Real Tech reserves the right to modify or update this refund policy at any time without prior notice. We encourage customers to review this policy periodically for any changes.

Thank you for choosing Pro Real Tech for your digital marketing needs. We appreciate your trust in our services.